| Primary City/State: Mesa, Arizona Department Name: Clinical Care Operations Work Shift: Night Job Category: Nursing Clinical Care Operations is the hub of patient management for the campus, including: bed assignment, unit staffing (scheduling, balancing, casual labor utilization), house supervision, emergency preparedness (code events and internal disasters), patient transports, dispatch, and data analysis. Several employee groups report to this department, including clinical positions such as RN House Senior Managers, SWAT RNs, and Resource Team (RNs, NAs, PCAs, HUCs, and BHTs) plus non-clinical roles such as Office Supervisor, Transport Supervisor, Dispatchers, Placement Reps, and Information Specialists. Our leadership team prides itself on support and teamwork approach while ensuring each member of our team is accountable to their performance. We have a strong focus on growth and mentoring. Our vision is to provide our staff an environment to thrive and create an excellent customer experience. Banner Baywood Medical Center is a 332-bed hospital serving the health care needs of the dynamic and growing East Valley communities of metropolitan Phoenix, Arizona. We provide complete acute care services including cancer, stroke, women's health, rehabilitation, emergency medicine and surgery. In addition, our orthopedic unit has earned repeated recognition as having one of the Top 100 Orthopaedic Programs in the U.S. by The Health Network and HCIA, Inc. POSITION SUMMARY
This position provides administrative supervision of campus workflow, resource utilization and management, and operations for all clinical and non-clinical departments during assigned shift. Responds to facility emergency situations, initiates disaster notification processes, facilitates patient placement and communicates with media.
CORE FUNCTIONS
1. Assesses overall staffing effectiveness and adequate throughput by ensuring the appropriate number, competency and skill mix of staff are involved in the provision of needed health care services according to census, acuity, and responsible use of labor budget.
2. Responds to and assesses all codes and other crisis situations, implements plan, and evaluates response. Understands and utilizes the appropriate chain of command as needs arise.
3. Serves as a professional resource to patients, families, physicians, and staff by prioritizing, mediating and resolving concerns. Interprets organizational policies and facilitates patient-centered care.
4. Interprets and ensures regulatory compliance of business entity policy and procedures. Provides expertise and serves as a resource to committees and departments.
5. Demonstrates an expectation and support for continuous quality improvement.
6. Demonstrates leadership through coaching, performance evaluations, corrective actions and development opportunities to create a culture of learning. Functions as a role model and encourages staff to participate in their own development.
7. May be responsible for selection, orientation, on-boarding, and retention.
8.This position must know the resources needed to resolve problems and when to use them in order to facilitate facility operations, particularly during off hours. Internal customers: All levels of nursing management and staff, medical staff, and other health care members for the purpose of integrating services, improving patient care, ensuring effective communications and facilitating decision making in clinical practice and business related issues. External customers: Patients and families regarding patient care issues, physicians regarding patient care, and JCAHO, state, federal and community agencies regarding compliance with laws and regulations. This position is pivotal for the organization in maintaining effective patient care and throughput and facilitating patient, employee and physician satisfaction.
MINIMUM QUALIFICATIONS
BSN or MSN required for all new hires to the position after May 1, 2018. Incumbents in the position as of May 1, 2018 must possess a strong knowledge of nursing and/or healthcare operations as normally obtained through a bachelor's degree in nursing, healthcare, or related field.
Requires a current RN license in state of practice. ACLS certification required. (Note: ACLS is not required for incumbents working in a Behavioral Health Hospital setting). PALS certification may be required, based on facility assignment.
Must possess a strong knowledge and understanding of the provision of clinical care as normally demonstrated through 3 years of experience in an acute care setting. Requires excellent, demonstrated verbal and written communication, negotiation, problem solving and conflict resolution skills; high level and critical decision making ability; comprehension of law, policies, procedures, standards and practices. Must be effective in matrix management.
PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred. |
