Penn State Health is seeking an operations-savvy influencer to take on an exciting new role as Director, Penn State Children’s Hospital! This position is the key operations leader for the Children’s Hospital providing director-level administrative support to the VP of Operations, and supporting the operations of the Children’s Hospital Executive Team (CHET). Under the oversight of CHET, the incumbent will manage capital, human, and material resources related to the programs of the Children’s Hospital and will play a key role in the decision-making process. This Director will also develop policies, procedures and training to enhance service, quality and cost. This individual will also have management responsibility for specific hospital related programs and contracts (e.g. Perinatal Program, (Milk Bank, Children’s Hospital Association, among others). This role works with stakeholders across multiple support and clinical disciplines to ensure coordination of initiatives from a holistic/global perspective and is responsible for driving those initiatives forward.
Provide leadership for the CH in conjunction with the CHET and both hospital and system administration. Play a key role in the strategic planning and business development activities associated with the CH and participate in the strategic planning process for key departments that comprise the service offerings of the CH. This will include ensuring that CH programs and services are structured and organized for success; identifying opportunities for new or expanded programs; developing, proposing, and implementing select programs; and establishing methods to measure and communicate about these initiatives and other performance measures. Promote and enhance effective communication of the vision of the CH along with these goals and initiatives, while maintaining our institutional priorities of Respect, Integrity, Teamwork and Excellence. Work in conjunction with Finance and other key medical center leaders in the development of the annual budget and routinely review performance, understanding variances and working to resolve gaps. Coordinate and collaborate on the organization and use of shared resources across functional areas. Provide rationale and monitoring for shared positions and resources.
Oversee key Children’s programs, either directly or in conjunction with other operations managers/directors, including the perinatal program, the Level 1 Children’s Surgical Verification Program, the Level 1 Pediatric Trauma Program, children’s hospital quality programs (such as Solutions for Patient Safety, Virtual PICU, Vermont Oxford Network) among others.
In conjunction with Marketing, the Children’s Hospital Director creates and implements marketing campaigns, and leads efforts related to the CH participating in industry surveys that promote the quality of care and the services offered.
As an engaging people-leader, the Director will motivate and energize staff within the Children’s Hospital and across these teams to develop and maintain personal and team based competency in areas of quality, cost, utilization efficiency and patient/customer satisfaction. The Director will also serve as the key coordinator of Children’s Hospital Development initiatives, including CMN and Four Diamonds as well as other Development-related funds and activities. As quality champion the Children’s Hospital Director will monitor and facilitate quality and safety initiatives (e.g. Programmatic Performance Improvement and Patient Safety programs, SPS, other CHA, Unit specific initiatives), develop a relationship with state governing bodies, and collaborate with the medical center’s regulatory department to assure compliance with expectations and standards set forth by TJC and DOH.
Master’s degree in Healthcare or Business discipline required.
7 years of experience required.
5 years of management experience required.
Prior experience in a hospital setting preferred.
Why Penn State Health? Penn State Children’s Hospital is routinely ranked among the best children’s hospitals in the nation due to our focus on patient care, safety, outcomes, and research. We are the only Level I Pediatric Trauma Center in South central Pennsylvania, level IV NICU, and the Hershey Medical Center is also the only Level I Trauma Center for both adult and pediatric patients in this region. Penn State Health offers a competitive salary, a collaborative and learning-focused environment, as well as an exceptional benefits program that includes strong paid time off to promote healthy life – work balance. If you are an individual who is adept at building programs by fostering positive cross-functional relationships, then this would be an excellent opportunity for you to make a profound impact.
Why Central PA? We are proud to possess a vibrant downtown area which affords exceptional cultural opportunities including the Hershey and Harrisburg Orchestras, museums, a highly rated amusement park, the Hershey Theater, farmer’s markets and some of the finest dining in the region. We are an easy distance from the Fulton Theater, York Little Theater, Lancaster’s Amish country, and walkable towns like Hummelstown and Lititz. For the outdoors enthusiast, we have ample opportunities for hiking, biking, rowing, and hunting. For sports lovers, we are home to the American Hockey League’s Hershey Bears, the Minor League Baseball’s Harrisburg Senators, and the United Soccer League’s Penn FC. Central Pennsylvania is an exceptional combination of rural, suburban, and city living and is also within a day trip distance of some of the country’s most famous cities – New York, Washington DC, and Philadelphia.
If chosen for this position, you may be required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position’s responsibilities.
Penn State Health is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email firstname.lastname@example.org or download our Accommodation Instructions for Job Applicants PDFfor more detailed steps for assistance.
At Penn State Hershey, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.